Refund Policy
Last updated: 8/30/2025
1. Custom Song Orders
Due to the highly personalized and custom nature of our products, all sales for custom songs are final. We invest significant time and artistic effort into each creation based on the details you provide.
2. Cancellations
You may request to cancel your order within 24 hours of purchase for a full refund. After 24 hours, our artists will have begun the creative process, and the order cannot be cancelled or refunded.
3. Satisfaction and Revisions
Our goal is your complete satisfaction. While we do not offer refunds, we do provide for minor revisions as outlined in our service packages and Terms and Conditions. We encourage you to be as detailed as possible when sharing your story to ensure we capture your vision accurately. If there is a technical issue with the file delivery, we will work with you to resolve it promptly.
4. Non-Refundable Services
All services, including add-ons like custom artwork or expedited delivery, are non-refundable once the work has commenced.
5. Refund Processing
In case of any refunds approved by the company, it will take up to 7 business days for the refund to be credited to your original payment method.
6. Contact Us
If you have any questions about our Refund Policy or an issue with your order, please contact us at ik@thepresentsong.com. We are committed to ensuring you have a positive experience.